DeKalb Launches New Customer Water Billing System

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· Andrew Cauthen, Communications Manager, [email protected], 470-553-4408 (c)
· Quinn Hudson, Chief Communications Officer, [email protected], 470-522-8923 (c)
· Sloan Turner, Senior Public Relations Specialist, [email protected], 470-393-8348 (c)


DECATUR, Ga.—DeKalb County has launched a new, modern customer water billing system.

With the new implementation, customers will need to register for the new customer payment portal with their new account number at:

An added benefit of the new system is that there are no customer fees for submitting payments online or via phone.

New water bills include the updated account numbers and payment instructions.

New water billing account numbers are also being mailed to all water customers. Customers who were registered for the previous portal will receive an email from Invoice Cloud ([email protected]) containing their new account numbers.

If customers wish to obtain their new water billing account number prior to receiving it via mail or email, they can request their new account number by email at [email protected] or by calling 404-378-4475 and pressing 1 to go directly to the new account number phone lines.

Because phone wait times are longer than usual, it is recommended that customers request water billing account numbers via email.

Customers currently enrolled in the paperless billing will need to enroll again to access the new portal. Customers enrolled in ACH payments will need to notify their banking institution to allow the new payment processor, Chase Payment Tech.

The county will waive late fees for customers who have difficulty accessing the system due to the new account numbers.

In their November, December and January water bills, all water customers were notified of the new system and that account numbers would be changing.

For information about this new system, visit or call 404-378-4475.