DeKalb Boil Water Advisory Update


Andrew Cauthen  Suzanne Forte Leslie Agee  
Communications Manager  Public Information Officer Digital Media Specialist  
404-371-2806 (o)  404-371-2709 (o) 404-371-2708 (o)  
470-553-4408 (c)  470-512-0148 (c) 404-387-5241 (c)  

September 16, 2019

DeKalb Boil Water Advisory Update

This update is in response to media and citizen inquiries. 

City of Dunwoody Sampling Process

Initial testing conducted on Sept. 15, 2019,  by the DeKalb County Department of Watershed Management determined that there was no E.coli present at the 10 water sampling sites in Dunwoody. However, one sample contained inconsistent sub-readings that required additional sampling, analysis and validation. Therefore, the boil water advisory was continued out of an abundance of caution to protect the public from a potential health hazard.

Protocol Established by the Georgia Environmental Protection Division*

  1. Upon discovery of compromised water distribution system (from, for example, main breaks, low pressure events, water outages, disinfection problems, or tampering), perform an initial assessment to include location, service area affected, proximate source of problem, and remediation needed.
  2. Contact the assigned Georgia Environmental Protection Division’s (EPD) Drinking Water Program inspector, compliance officer or engineer. Discuss the situation with EPD for actions to be undertaken. Nights and weekends, contact the Georgia State Emergency Operations Center at (404) 635-7200. Contact the local county health department as well as the county Emergency Management office (EMA) to apprise of the situation.
  3. Issue a public advisory targeted to the customers affected. An example is included as a template.

*Source: Guidance to Georgia Public Drinking Water Systems on Public Advisories for Boil Water Notices for Service Delivery Interruptions

DeKalb County Emergency Management Agency and County Communications Notification Process

Boil water alert notification tools:

  • Direct and immediate communication to critical agencies
  • Group eblasts
  • Resident notification through Nextdoor and CodeRed
  • Social media
  • County-issued press releases and social media

Groups notified:

  • State emergency agencies and surrounding county emergency management
  • Public safety to include E-911, Police, EMS, Marshal’s Office, Sheriff
  • Local hospitals
  • Emory/ Clifton Corridor Group: CDC, Emory University, Emory Point
  • Board of Health and the Environmental Health Division
  • Animal Control and Animal Shelter
  • Airport
  • Internal departments such as Board of Commissioners, Roads and Drainage, Parks and Recreation, and Sanitation.