DeKalb city stepping in to train businesses in customer service

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Stonecrest has put a heavy emphasis on increasing economic development in the city. Photo: AJC File

By J.D. Capelouto

DeKalb County’s newest and largest city wants to improve the customer service at its shops and restaurants.

Stonecrest has launched the “Best of Stonecrest” initiative, through which the city will provide free customer service training to businesses. If 75% of the staff and management at a restaurant, shop or hotel complete the training, the business will receive an official seal to post at its entrance.

“Patrons will know when they walk up to your establishment, they should expect the best customer service,” Sabrina Wright, Stonecrest’s economic development director, said in a video about Best of Stonecrest.

The businesses will receive certifications from Stonecrest and Discover DeKalb, the county’s tourism and marketing branch.

At last week’s state of the city address, Mayor Jason Lary joked that the training would start with Denny’s, which was captured in a viral video encounter with a CBS46 reporter and cameraman who were doing a story about the restaurant’s health inspection score. The CBS46 crew claimed they were assaulted by Denny’s employees after entering the business and asking about the failing score.

“We’re going to help some folks whether they want us to help them or not,” Lary said.

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